Response Expectations
We aim to respond to every email within one (1) U.S. business day. Production-impacting issues are triaged immediately when received during business hours.
- Production outage / data unavailable — same-day response, active triage.
- Functional bug / blocked workflow — next business day.
- Feature request / general question — within three (3) business days.
Reporting an Issue
To help us reproduce and resolve quickly, please include the following when emailing support:
- Your tenant slug or company name.
- The page URL or screen where the issue occurred.
- What you expected to happen.
- What actually happened (a screenshot is ideal).
- Timestamp (your local time and timezone).
- Browser + OS (e.g. Chrome 121 on macOS 14).
If the issue affects production work or field operations, write “PRODUCTION” in the subject line and we will route immediately.
Submit Feedback
We read every piece of feedback. Tell us what is working, what is not, and what you wish the platform could do. Email support@forgedopshq.com with the subject line “Feedback”.
You can also use the in-app Feedback trigger in the sidebar when signed in.
Report a Bug
Email support@forgedopshq.com with the subject line “Bug Report”. Attach a screenshot and include the reproduction steps from the section above.
Request a Feature
Have an idea that would change your operations? Email support@forgedopshq.com with the subject line “Feature Request”. Tell us the workflow you are trying to improve, who would use it, and how often.
Service Status
The platform exposes anonymous health endpoints you can probe at any time:
https://forgedopsplans.com/api/health— application + database + storage + email configuration check.https://forgedopsplans.com/api/system_health— same check, alternate path for monitoring tools.
For broader incident updates, contact support@forgedopshq.com.